Our plan is to host a Holidaze that is as close to normal as possible and to provide the experience you have come to know and love.

As always the safety of our guests, artists, and staff remains the highest priority. Read below for updates on our safety policies and protocols.

Will negative tests be required at check in?

Updated November 1st –

Sapphire and Dreams Riviera Cancun require that all guests attending Holidaze provide a negative COVID-19 test (rapid/antigen or PCR) be taken within 72 hours of arriving at the resort regardless of vaccination status. You will be asked to present your negative result prior to check in. You may present proof of negative test by showing an original, photo copy, or photo on your phone of your documentation. Negative COVID-19 tests will only be accepted from a lab, no at-home test results or self attestation results are allowed.

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May 19th –
Negative tests MAY be required to check in at Holidaze. If so you will be given ample notice to prepare. As always, safety is our highest priority and we will be monitoring all best practices leading up to the event.

Will a Covid vaccine be required to attend Holidaze?

At this time Holidaze will not be requiring a Covid vaccine to attend the event. Keep in mind, there could be other requirements from the government, airlines, etc. and you may need to be in compliance to travel internationally.

Will masks be required?

Updated November 1st –
Masks are currently required in areas under cover (i.e. Check-in, Palapa, Restaurants) during Holidaze unless you are eating or drinking. Masks are also required in event shuttles to/from the airport, any off-site excursions, and on shuttles between the two resorts. Masks are encouraged but not required on the beach or other areas not under cover.

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May 19th –
We are hoping that masks will not be required during Holidaze. However, we will follow CDC guidelines and local guidelines at the time of our trip. Keep in mind that airports and/ or airlines may require masks during your travels to Mexico. You may also be required to wear a mask on shuttles to and from the airport, on transportation to and from excursions, and on any excursions you choose to take. You may also have to wear a mask in the indoor restaurants at the resorts.

Be prepared and stay up to date on the latest CDC requirements and recommendations!

Will a test be provided for departure?

Updated November 1st –

At this time a negative test is required by the U.S. Government to re-enter the States. Complimentary tests will be provided for all guests returning to a country that has a negative test requirement for return travel. This includes guests who have a PCR requirement in their home country.

When you check in, you will be given instructions regarding when and where you’ll get your departure test.

  • If you bring proof of vaccination with you, your test will be within 72 hours of your departure.
  • If you do not bring proof of vaccination, your test will be within 24 hours of your departure.
  • If you require a PCR test, your test will be within 72 hours of your departure.

Please note, if your home country does not have a requirement at the time of event departure, a complimentary test will not be offered.

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May 19th –
As of the time of the event announcement, a negative test is required by the U.S. Government to re-enter the States. If this is still a requirement at the time of our trip, a complimentary test will be provided by Now Sapphire and Dreams Riviera Cancun. With so much time between now and the event, there is a lot that can change. We will update you as we know more between now and December.

What Covid policies can I expect at the resort?

We are keeping in close contact with the resorts to monitor their safety procedures and make sure we are in compliance with the current recommendations. As of now, the Front Desk staff utilizes plexiglass shields, face masks, social distancing practices, and QR codes to provide as little contact as possible.

Both Now Sapphire and Dreams have implemented the CleanComplete + Verification system. Their 360-degree quality, safety, and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification.

The resorts will be evolving & innovating procedures continuously to keep the rooms and common areas as safe and clean as possible. For more info on the resort’s practices and protocols, click the link below.

What steps are being taken by Amstar to ensure our transportation is disinfected?

Amstar has developed a SAFE AND CLEAN program that will be the new standard applied throughout your vacation experience to ensure both customer and Amstar teammates’ protection.

They have implemented safety protocols such as mandatory masks at the airport and on shuttles (this applies to the airport shuttles, excursion shuttles, as well as the Dreams shuttle to Now Sapphire) sanitization of vehicles before and and after each transfer, sanitization of luggage prior to loading vehicles, social distancing, and reduced capacities. Hand sanitizer will also be available for guests and staff before, during, and after transfers.

In addition, excursion suppliers are enhancing their protocols and safety measures as well. We will inform guests of all safety protocols when excursions are announced at a later date.

If I contract Covid just before the event, can I request a refund?

Updated November 1st –
Your Holidaze vacation is non-refundable. We highly encourage all guests to purchase a travel insurance policy that covers Covid related illness. There are many different policies out there to explore however we have done the legwork and offer policies that cover Covid related illnesses and has many other features to specifically suit your travel needs.

At this time it is too late to purchase a policy with a Cancel for Any Reason option.

Name changes have been extended until check in day. For more information about transferring your reservation, see HERE.

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May 19th –

Your Holidaze vacation is non-refundable. We highly encourage all guests to purchase a travel insurance policy that covers Covid related illness as well as a Cancel For Any Reason option in order have complete coverage for anything that may come up.

There are many different policies out there to explore however we have done the legwork and offer policies that cover Covid related illness, offers a Cancel for Any Reason option, and has many other features to specifically suit your travel needs.

What happens if I test positive for Covid at Holidaze?

Updated November 1st –
If you are not feeling well, you should call the Front Desk. They will arrange for you to be tested for COVID-19. If you test positive, you will be offered a complimentary place to quarantine at a designated hotel nearby. You must quarantine until you test negative or for up to 14 days. This stay includes food and some beverages at no additional cost to you, however additional expenses (like changing your flight) must be covered by you.
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May 19th –

If you test positive, the resort will ask you to quarantine for at least 10 days. This is another reason we urge everyone to purchase travel insurance. Travel insurance offers you protection and helps cover additional costs that may arise from an extended quarantine stay.

At this time, the resort is offering a complimentary 14 day quarantine stay for you and your guest if you are impacted. This may not be the case in December, so you should not rely solely on this.

If I become too nervous to travel after I purchasing a reservation, can I get a refund?

Updated November 1st –
Holidaze is non-refundable. If you feel concerned that you may change your mind and not want to attend Holidaze, you should consider transferring your reservation per the guidelines set forth HERE.

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May 19th –
No. Holidaze is non-refundable. If you feel concerned that you may change your mind and not want to attend Holidaze, you should consider purchasing a travel insurance plan that offers Cancel For Any Reason benefits.

You may also transfer your reservation per the guidelines set forth on our website.

What happens if Holidaze 2021 is postponed due to Covid-19?

If Holidaze is postponed due to unforeseen circumstances, you can hold onto your reservation and it will be honored for the rescheduled dates or you will be given the opportunity to request a refund.