When do we check in and check out?
Check In begins at 3pm on December 12th. Check Out is by 12pm on December 16th. Read More
Archive
Members of my party are arriving later than me, how can they check in?
No worries! Guests in the same reservation do not need to arrive together to check in. When you both arrive, first check in with the resort and then head over to the guest relations desk to check in with the event. Read More
Is the water safe to drink?
All water served in the restaurants, buffet, and bars is bottled and all ice is made from an in-house filtration system. There will also be a supply of water in your room when you arrive. The water in your bathroom is fine to shower and brush your teeth but we… Read More
What is the currency in Mexico?
Mexican Pesos. US Dollars are also accepted however your change will be returned in Pesos. Read More
Can I pay with US currency at the resort?
Yes, however your change will be returned in Pesos. Read More
Is there an ATM at the resort?
Yep! There is an ATM that dispenses US Dollars located close to the Front Desk at both resorts. Please note fees will apply. Read More
Can we exchange currency at the resort?
Absolutely! You can do so at the Front Desk with your Passport. Read More
Where can I keep my valuables?
Every room has an electronic safe. We strongly suggest placing your passport, wallet, cash, and all other valuables inside as soon as you arrive. Strings & Sol is not responsible for any lost or stolen items. Read More
Are food and beverages included? How many meals a day?
Absolutely! Your all-inclusive package covers all food and beverages – including alcohol! Enjoy breakfast, lunch, dinner, snacks, and late night bites at no additional cost. Check out more info on the Now Sapphire’s many restaurants as well as the restaurants at Dreams Resort. Read More
Can we make reservations at the restaurants?
Reservations are only necessary for dining at the Hibachi tables. Read More