What travel documents do I need?
You MUST have a valid Passport to enter Mexico. There are NO exceptions. Read More
You MUST have a valid Passport to enter Mexico. There are NO exceptions. Read More
Cancun International Airport (CUN). The resorts are just a quick 20 minute from from CUN. Read More
If you lose your immigration card prior to arriving at the resorts you will be asked to pay the local VAT tax of 16%. If you lose the card during the event, you will need to purchase a new one upon departure from the Cancun Airport. Pro Tip: Place your immigration… Read More
Now Sapphire & Dreams Resort & Spa are both located about 20 minutes from the Cancun International Airport. Read More
No. All guests are responsible for booking their own airfare. Read More
We offer a transportation service that you can add to your reservation. Please note airport shuttles are not included in the cost of your trip. To find more information on organizing a shuttle, click HERE. Read More
Strings & Sol airport transportation offers ADA accessible shuttle options for those in need. Simply purchase transportation at the standard rate and contact the Travel Team to make arrangements at least 30 days prior to the event. Read More
Click “My Account” at the top of the page, log in, and click the button that says “Enter Flight Info” under your active Strings & Sol reservation. Enter the flight info for you and your guest so we can ensure the smoothest arrival / departure possible. Read More
Go through Customs and exit the airport with your luggage, then look for the Amstar representative holding the “Strings & Sol Shuttle” sign. Shuttles are arranged based on flights, so make sure to enter your flight information in your Cloud 9 Account. An email with further details and instructions will… Read More
Don’t sweat it! If you have provided us with your flight info we will be tracking your arrival time and making the proper accommodations. If you are switched to a completely new flight, contact the Travel Team as soon as possible to let us know. Read More
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