What if I misplace my exit card issued at immigration?

If you lose your immigration card prior to arriving at the resorts you will be asked to pay the local VAT tax of 16%. If you lose the card during the event, you will need to purchase a new one upon departure from the Cancun Airport. Pro Tip: Place your immigration… Read More

Are there accessible shuttles available?

Strings & Sol airport transportation offers ADA accessible shuttle options for those in need. Simply purchase transportation at the standard rate and contact the Travel Team to make arrangements at least 30 days prior to the event. Read More

How do I add my flight information?

Click “My Account” at the top of the page, log in, and click the button that says “Enter Flight Info” under your active Strings & Sol reservation. Enter the flight info for you and your guest so we can ensure the smoothest arrival / departure possible. Read More

How do I find the event transportation once I am at the airport?

Go through Customs and exit the airport with your luggage, then look for the Amstar representative holding the “Strings & Sol Shuttle” sign. Shuttles are arranged based on flights, so make sure to enter your flight information in your Cloud 9 Account. An email with further details and instructions will… Read More

My flight is delayed, what do I do?

Don’t sweat it! If you have provided us with your flight info we will be tracking your arrival time and making the proper accommodations. If you are switched to a completely new flight, contact the Travel Team as soon as possible to let us know. Read More