FAQs

What is a Cloud 9 Account & why do I need one?

Your Cloud 9 Account is your personal profile. Every guest attending Strings & Sol is required to have an account in order to check in. If you have attended Strings before, you already have an account & can log in HERE. If you are a first… Read More

When can I make my reservation?

Returning guests can use their Pre-sale Password on April 17, 2019. The Public On Sale for Strings & Sol will begin on April 18th at 12pm ET. All rooms are sold on a first come, first served basis. We encourage you to be ready to book right away so you… Read More

What if Strings & Sol sells out?

We don’t want you to miss Strings & Sol! If the event sells out before you book a room, join the waitlist and look at social media groups related to the event to see if anyone might be trying to process a name change on their reservation. Read More

Can I add extra nights to my reservation?

Four days in paradise may not be enough. We offer a special discounted rate for guests who want to add additional nights before and after the event. Check out more information on extra nights HERE. Read More

When should I add my extra nights?

You can choose to purchase extra nights when you initially reserve your room at Strings & Sol or after by logging into your Cloud 9 Account. Please remember extra nights are based on availability, so it is better to add them sooner than later. Read More

How do I book pre & post nights?

Purchase extra nights online through your Cloud 9 Account or by calling the Travel Team. Pre & post nights must be purchased in the same room category and paid in full at the time of booking. They are non-refundable & non-transferable. Read More